Alexa, when will the bins be collected?
Niall Walsh, Creative and Design Lead at Liverpool City Council, explains how the authority is using the Amazon smart speaker to communicate with residents.
Building a bedrock of self-awareness, emotional intelligence and resilience
There’s a societal shift towards greater openness around wellbeing and mental health and it’s brilliant. The groundswell of celebrities, high-profile royals, sporting legends and now increasingly corporate leaders ‘coming out’ publicly, is chipping away at the entrenched stigma of mental (ill) health.
How Essex County Council is using social media to create cohesive communities
In the ever-morphing world of social, going where the eyeballs are still resonates as a particularly sage bit of advice, but one that, regrettably, some councils still don’t heed, says Andy Allsopp.
When to say yes, whether to say no and how to change the conversation
The key quality comms people can bring to the table is challenge – strategic and tactical – asking uncomfortable questions, challenging preconceptions, looking for evidence.